We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment methods such as PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience. All transactions are processed securely through our encrypted payment gateway to ensure your financial information remains protected at all times.

Standard shipping typically takes 5-7 business days within the continental United States. Express shipping options are available at checkout for 2-3 day delivery. International shipping times vary by destination but generally range from 10-21 business days. Please note that processing time of 1-2 business days is required before shipment. You will receive a tracking number via email once your order has been dispatched.

We offer a 30-day return policy on most items. Products must be unused, in their original packaging, and in the same condition as received. To initiate a return, please contact our customer service team with your order number. Once your return is approved, we'll send you a prepaid shipping label. Refunds are processed within 5-7 business days after we receive and inspect the returned item. Please note that certain items such as personalized products or final sale items are not eligible for return.

Yes, we ship to over 100 countries worldwide. International shipping rates are calculated at checkout based on your location and the weight of your order. Please be aware that international orders may be subject to customs duties, taxes, and fees imposed by your country's customs authority. These charges are the responsibility of the recipient and are not included in our shipping costs. Delivery times for international orders typically range from 10-21 business days depending on the destination.

Once your order ships, you'll receive a confirmation email containing your tracking number and a direct link to track your package. You can also log into your account on our website and view your order history to access tracking information. Our tracking system updates in real-time, allowing you to monitor your package's journey from our warehouse to your doorstep. If you experience any issues with tracking or if your package appears delayed, please don't hesitate to contact our customer support team for assistance.

Most of our products come with a manufacturer's warranty that covers defects in materials and workmanship. The warranty period varies by product, typically ranging from 90 days to 2 years. Warranty details are specified on each product page and included with your purchase. To make a warranty claim, please contact our customer service team with your order number, proof of purchase, and a description of the issue. We'll guide you through the warranty process and arrange for repair, replacement, or refund as appropriate under the warranty terms.

We process orders quickly to ensure fast delivery, so modifications or cancellations must be requested as soon as possible. If you need to change or cancel your order, please contact our customer service team immediately. If your order hasn't entered the shipping process yet, we'll do our best to accommodate your request. However, once an order has been shipped, it cannot be modified or cancelled. In this case, you would need to follow our standard return procedure once you receive the package.

Yes, we offer complimentary gift wrapping for most products. During checkout, you'll find an option to add gift wrapping to your order. You can also include a personalized gift message that will be printed on a card and included with your package. Our gift wrapping features premium paper and elegant ribbon presentation. Please note that some oversized or specially shaped items may not be eligible for gift wrapping. If you have specific gift wrapping requests or questions, feel free to contact our customer service team.

Creating an account is quick and easy. Simply click the 'Sign Up' or 'Create Account' button at the top of our website. You'll need to provide your email address, create a password, and fill in some basic information. Once registered, you'll enjoy benefits such as faster checkout, order tracking, saved addresses, wishlist functionality, and exclusive member-only promotions. Your account information is securely stored and protected. You can also create an account during the checkout process when placing your first order.

We sincerely apologize if you receive a damaged or defective product. Please contact our customer service team within 48 hours of delivery with your order number and photos of the damaged item and packaging. We'll arrange for a replacement to be sent immediately at no additional cost, or process a full refund if you prefer. In most cases, you won't need to return the damaged item. We take quality control seriously and use your feedback to improve our packaging and shipping processes to prevent future issues.

Yes, we offer special pricing for bulk orders and wholesale partnerships. If you're interested in purchasing large quantities for resale, corporate gifts, or events, please contact our wholesale department directly. We'll work with you to create a customized pricing structure based on order volume and frequency. Wholesale accounts receive additional benefits including dedicated account management, priority customer service, flexible payment terms, and access to exclusive products. Minimum order quantities and business verification may be required for wholesale pricing.

Applying a discount code is simple. During checkout, you'll find a field labeled 'Discount Code' or 'Promo Code' on the payment page. Enter your code exactly as provided (codes are case-sensitive) and click 'Apply'. The discount will be automatically calculated and reflected in your order total. Please note that discount codes cannot be combined with other promotions unless specifically stated, and some exclusions may apply. If you're having trouble applying a code, check the expiration date and terms, or contact our customer service team for assistance.

Absolutely. We take data security very seriously and employ industry-standard encryption technology to protect your personal and financial information. Our website uses SSL (Secure Socket Layer) encryption for all transactions, and we comply with PCI DSS (Payment Card Industry Data Security Standard) requirements. We never store your complete credit card information on our servers. Your data is used solely for processing orders and improving your shopping experience. We do not sell or share your personal information with third parties for marketing purposes. For more details, please review our comprehensive Privacy Policy.

Yes, we offer a comprehensive rewards program for our valued customers. When you create an account and make purchases, you automatically earn points that can be redeemed for discounts on future orders. You also earn points for activities like writing product reviews, referring friends, and following us on social media. Members receive exclusive early access to sales, birthday rewards, and special promotional offers. The program has multiple tiers, with higher tiers unlocking additional benefits such as free shipping, extended return windows, and VIP customer service. Check your account dashboard to view your current points balance and available rewards.

How can I contact Buy-Verse?
A:

• Email: aurabask47@gmail.com
• Phone: +234 09131672484
• Address: House 3, 12 Road, Avenue, New Landon Estate, 100001, Lagos State, Lagos, Nigeria

A: Our support team is available Monday–Friday, 9:00 AM – 6:00 PM (WAT).